Self-Exclusion Policy CrownGreen
The Self-Exclusion Policy CrownGreen provides a voluntary player account protection mechanism engineered to terminate profile logins for a minimum term of six months or permanently. Unlike short-term cooling-off breaks, this safety system imposes strict, non-reversible access blocks across all digital casino gaming modules instantly. Verified account holders aged eighteen and older residing within New Zealand can trigger these defensive tools through account settings or customer care channels. Independent gambling counselors offer immediate confidential assistance to local residents through Gambling Helpline New Zealand at 0800 654 655.
Options for restricting access to an account
CrownGreen offers two distinct account restriction choices to assist local account holders in regulating their personal gambling activities effectively. Choosing the appropriate account management tool depends on whether an account holder requires a short temporary break or a permanent platform access block. Both administrative options block cash deposits, real-money wagering, and promotional offers immediately upon confirmation. New Zealand players can consult Gambling Helpline New Zealand at 0800 654 655 to receive objective guidance regarding personal boundary selection.
| Restriction Mechanism | Operational Scope | Administrative Status |
|---|---|---|
| Cooling-Off Period | Temporary profile suspension lasting from twenty-four hours to several weeks. | Restores account access automatically once the chosen timeframe expires. |
| Self-Exclusion Tool | Mandatory access block lasting six months, twelve months, or permanently. | Remains completely non-reversible and cannot undergo early cancellation. |
How to apply for exemption
New Zealand account holders execute profile exclusion through two primary channels to freeze site access permissions immediately. Following these organized steps guarantees total account restriction and stops all promotional messages.
- 1
Access user account
Visit the main site using desktop computers or mobile devices to log in.
- 2
Open account settings
Navigate directly to the responsible gaming control panel inside player settings.
- 3
Choose a restriction timeframe
Select your preferred lock duration covering six months, twelve months, or permanent termination.
- 4
Confirm exclusion submission
Submit the digital form to initiate immediate automated account locking across the server.
- 5
Send email notification
Forward a written request to [email protected] stating your intention to restrict access.
- 6
Submit identity details
Include your full legal name, account username, registered email address, and desired timeframe.
- 7
Receive verification receipt
Await formal confirmation from support verifying that account locks are active.
- 8
Enforce security locks
Verify that login access stops immediately while background systems block new account registrations.
Guidelines for Preparing a Balance Sheet
Activating an account lock at CrownGreen Casino does not cause the forfeiture of real-money balances held in New Zealand Dollars. Accounting teams process remaining user funds under strict security protocols.
| Account Status | Processing Procedure |
|---|---|
| Cash Balances ($) | Returned in full to the original deposit account following standard identity verification checks. |
| Active Bonus Funds | Removed and forfeited immediately according to standard promotional terms. |
| Deposit Gateway | Blocked automatically by banking firewalls during the active restriction period. |
| Betting Features | Restricted across all real-money slots, digital tables, and live streams. |
| Withdrawal Requests | Processed through standard identity verification channels prior to releasing funds. |
Conditions for suspension and reinstatement of access
CrownGreen establishes structured restriction timeframes to accommodate various player safety requirements across New Zealand.
- Mandatory minimum timeframe starts at six months and cannot undergo early revocation by players or support staff;
- Extended fixed timeframes permit account locks for twelve months, twenty-four months, or custom multi-year durations;
- Permanent account termination option closes profile access indefinitely without setting an automatic expiration date;
- Post-expiry compliance review applies automatically once a fixed exclusion term ends, preventing immediate automatic profile reopening;
- Account reactivation protocol requires submitting a written application to support, completing a mandatory twenty-four-hour cooling-off period, and passing secondary compliance checks.
Foreign aid in New Zealand
Independent support organizations offer confidential guidance to individuals seeking help with gambling management across New Zealand.
- Gambling Helpline New Zealand provides telephone assistance and counseling referrals at 0800 654 655 or through gamblinghelpline.co.New Zealand;
- CrownGreen Support processes exclusion requests and answers technical account control questions via [email protected];
- Statutory Compliance enforces strict legal age restrictions requiring all players to verify 18+ legal status.
Frequently Asked Questions
Can I cancel my self-exclusion early?
No. Confirmed exclusion requests remain legally binding and non-reversible. The chosen timeframe must expire completely before support staff review any account reinstatement request.
What happens to my active bonuses?
Active promotional balances and free spins undergo immediate forfeiture upon exclusion confirmation. Marketing systems remove your contact details to block all promotional emails and text messages.
How do I reopen my profile later?
Profiles do not reopen automatically when exclusion terms end. You must email [email protected], clear a compliance review, and observe a mandatory twenty-four-hour cooling-off delay.
Where can I get local help in New Zealand?
Call Gambling Helpline New Zealand at 0800 654 655 for free counseling. Contact CrownGreen support at [email protected] to execute account exclusions.